Order Cancellation Terms
Eligibility Window
You may cancel your order within 6 hours of completing your purchase. After this period, your order might already be in our fulfillment queue, and cancellation requests cannot be guaranteed.
How to Submit a Cancellation
To cancel, email us at info@troxyn.com as soon as possible. Please include:
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Your order number
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The full name used for the order
The sooner we receive your request—ideally within the 6‑hour window—the greater the chance we can intercept your package before it ships.
Requests Beyond 6 Hours
If you contact us past the 6‑hour mark, it’s likely your items are already being picked, packed, or handed over for transit. In such cases, cancellation may no longer be feasible.
Why We Enforce This Window
We strive for speedy processing—often dispatching on the same day—to ensure you receive your items without delay. A concise cancellation timeframe helps us maintain efficiency in our warehouse and shipping operations.
Need Assistance?
If you’re unsure whether you still qualify for a cancellation, drop us a note at info@troxyn.com, and we’ll promptly verify your order’s status.