Welcome to troxyn
We appreciate your business and want you to be delighted with every purchase. Below is our straightforward policy on exchanges, cancellations, returns, and refunds.

  1. Order Confirmation Email
    Right after you check out, we’ll send an order summary. Review your size, style, quantity, and shipping address carefully.

  2. 6‑Hour Cancellation Window
    You can cancel your order within 6 hours of placement by emailing info@troxyn.com with your order number.

  3. Quick Fixes
    Spotted a typo or minor detail you’d like changed? Let us know within 2 hours and we’ll update it free of charge.

  4. Package Inspection
    When your order arrives, inspect it immediately. Take photos of any visible issues before opening completely.

  5. 30‑Day Return & Refund Period
    You have 30 days from the delivery date to return any eligible item—whether it’s a mistaken choice or a genuine defect.

  6. Full Refund Criteria
    We’ll issue a full refund—including original shipping—if your item:

    • Arrives damaged, broken, or defective

    • Doesn’t match the size, color, style, or material you ordered

    • Is incorrect or differs from its description

  7. Items Not Eligible for Return
    Please don’t return items that:

    • Have been worn, washed, or altered

    • Are missing original tags, labels, or packaging

    • Show normal signs of use (unless they arrived that way)

  8. How to Request a Return
    Send an email to info@troxyn.com within 30 days of delivery with:

    • Your order number

    • Proof of purchase (receipt or packing slip)

    • Photos illustrating the issue

  9. Return Authorization
    We’ll respond in 2–3 business days with a Return Merchandise Authorization (RMA) and our warehouse address. Do not ship before receiving this.

  10. Return Shipping Costs
    Unless the error is ours, you’re responsible for return postage. We recommend trackable shipping to avoid lost packages.

  11. Packaging for Returns
    Pack items securely in their original box or a similar sturdy container, including all accessories and manuals.

  12. Tracking Your Return
    After you ship, email us the tracking number so we can monitor its arrival and speed up your refund.

  13. Inspection & Processing
    Once your return reaches us, allow up to 2 business days for inspection and refund processing.

  14. Refund Timeline
    Your refund (including original shipping) will post to your method of payment within 5–15 business days, depending on your bank.

  15. Exchanges
    To exchange, simply return your unwanted item and place a new order. We’ll refund the original as soon as it’s processed.

  16. Late Returns
    Returns after 30 days may be accepted at our discretion and could incur a restocking fee.

  17. Policy Updates
    We may update this policy; the version on our website (check the “Last Updated” date) is always the official one.

Thank you for choosing troxyn!
If you have any questions, our support team is here to help—email info@troxyn.com any time.

Last updated: [3/15/25]