Thank you for shopping with troxyn! We know you’re excited to receive your order, so here’s everything you need to know about how and when your package will arrive.
Preparation & Packing
After your order is confirmed, allow 1–2 business days for our team to pick, pack, and perform a final quality check. If we run into any stock or address issues, we’ll let you know right away via email.
Shipping Confirmation & Tracking
Once we hand your package to the carrier, you’ll receive an email with a tracking number. Use that link to follow your shipment from our warehouse to your doorstep.
Rates, Regions & Delivery Estimates
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Free standard shipping on orders over 13.99$ to all addresses in United States.
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Estimated transit: 10–12 business days (peak seasons may add extra time).
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Unavailable Destinations: We currently cannot deliver to U.S. military bases—our apologies for any inconvenience.
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Single‑Address Policy: Each order ships to one address only. If you need multiple addresses, please create separate orders.
Delayed or Missing Shipments
If your package doesn’t arrive within 30 days of shipping, we’ll issue a full refund—no need to return anything. For other delays, submit a query and we’ll respond within 12 hours.
Before You Reach Out
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Check around your property (porch, garage, side door).
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If tracking shows “Delivered” but you can’t find it, contact the carrier using the info in your email.
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Still stuck? Email us at info@troxyn.com, and we’ll dive in to help.
Address Accuracy & Changes
We’re not responsible for undeliverable packages caused by incorrect or incomplete addresses. Please review your shipping details carefully at checkout. If you notice an error, email info@troxyn.com immediately—though orders often ship within 48 hours and may be unchangeable after that point.
Customs, Duties & Taxes
Troxyn is not liable for any import duties, taxes, or other fees your country may charge. All such costs are the customer’s responsibility.
Refused or Unclaimed Packages
If a shipment is refused or unclaimed after multiple delivery attempts and returned to us, troxyn reserves the right to cancel the order without issuing a refund.
We appreciate your trust in troxyn. If there’s anything else we can do, don’t hesitate to reach out at info@troxyn.com!